Frequently Asked Questions

Here you will find many answers to common questions. If you have any further questions, please contact us.

How long will my appointement be?

Appointments are 20-60 minutes long. The fabrication of custom splints and casts can take longer.

Who pays for the Handterapy?

With a valid referral for occupational therapy respectively physiotherapy, the costs are covered by the relevant insurance (health insurance, accident insurance, IV, military insurance).

How many sessions can I get with one referral?

A referral comprises a maximum of 9 therapy sessions. We only arrange as many meetings as necessary. If it takes more than 9 sessions, we can continue with a 2nd referral from a medical professional.

How can I make an appointment?

It is best to call us and make an appointment by phone.
If we cannot answer the call (e.g. during a therapy session), please leave a message and we will call you back as soon as possible.

How do I get a referral for hand therapy?

The referral for occupational therapy respectively physiotherapy is issued by your doctor.

Can I get hand therapy without a referral?

We also treat patients who are willing to pay the costs of the therapy themselves. In this case, you pay in cash immediately after the therapy session.

Do I need a referral for physiotherapy or occupational therapy for hand therapy?

Specialized physiotherapists and occupational therapists work in hand therapy. If the basic training of your hand therapist is a physiotherapist, then you need a referral for physiotherapy. If the basic training of your hand therapist is occupational therapist, then you need a referral for occupational therapy. The hand therapist can only invoice the services with the correct referral.

What do I need to bring to my first appointment?

Please bring a valid referral signed by your doctor as well as your insurance details.

Can I cancel and postpone appointments?

We kindly ask you to cancel or postpone therapy appointments that you cannot take advantage of at least 24 hours in advance.

What happens if I miss my appointment?

Dates that have not been canceled in time will be invoiced privately.